The Employee Of The Quarter Award is earned by the Jonathan’s Landing team member who, via one remarkable example of extraordinary service, a consistent pattern of delivering exceptional guest service, or both, “embodies a genuine and tireless ‘spirit of hospitality’ in the way that he or she engages with our guests. An Employee of the Quarter will distinguish himself or herself with courtesy, empathy, enthusiasm, hard work, and determination. He or she will, by word and deed, make a lasting positive impression on both guests as well as fellow team members each of whom will be inspired to emulate the effort and attitude of the Employee of the Quarter.”
Would you like to nominate a Jonathan’s Landing team member as Employee Of The Quarter? Please fill out the online form and the bottom of this page and tell us your story!
The cart attendant position is one of the most critical parts of Jonathan’s Landing’s day to day operation. Over the past three seasons, Jonathan’s Landing has become increasingly busy, in part to all of the good work being done by our team and in part to a positive trend in rounds played not only here in Delaware but nationwide. This means that they’re assisting more golfers per day than ever before.
One key member of this team is Allan Hall. Allan joined the Jonathan’s Landing team back in September of 2021. In his twenty months of service, Allan has stepped up to become one of our must trusted and talented team members. From a golf perspective, Allan is diligent with getting the golf course and golf carts ready for play each day. This means that they are fully stocked, well cleaned, and in good working order for the next golfer to arrive. At the end of the day, Allan can be counted on putting everything away safely, and getting the property “teed up” for the next day’s activities. On outing days, Allan can be charged with placing signage, coordinating contest markers, maintaining pace of play, or assisting golfers or guests in any number of ways. Allan has a quiet but friendly approach and a calm demeanor that’s very helpful especially on busier, more dynamic days.
However, Allan is also a key player in the clubhouse as well. If tables and chairs have to be moved around in the Lighthouse Ballroom – or equipment delivered from downstairs in storage up to the main floor, Allan is always the first to step up. Everyday, he demonstrates his enviable work ethic, his unflappable demeanor, and his spirit of teamwork and hospitality. There’s no job that Allan is not ready to take on. Because of this determination, the golfers and guests – along with his fellow team members – are all made better by Allan’s efforts. We were thrilled to receive Allan’s nomination. The comments were exclusively positive and unanimous. Among the endorsements, this was said of Allan’s qualifications. “Allan is not just a major contributor in the golf operation, but he’s a major contributor to the property as a whole. He seeks out additional tasks each and every shift and is constantly asking the management team if there’s anything additional that might be needed. He’s an individual who assists everyone on this property, and makes a lasting positive impression on guests and staff members alike. I’m so glad he’s being honored for this deserved recognition.” Another manager added, “Jonathan’s Landing is a facility that requires a nimble approach and a flexible attitude. The efficiencies required to cover all aspects of the operation – golf, banquets, pub dining, practice facilities – are not always easy to employ. Allan has made an amazing impact to the business since joining us. We are fortunate to have him on our team.”
AmberDae joined us in September of this year, as a Food & Beverage associate that supported all aspects of weddings, banquets and JB’s Pub. AmberDae was also tasked with aiding the golf operation when needed, be it taking tee times or checking in golfers when the circumstances required. This multi-faceted set of responsibilities can be a challenge, but AmberDae immediately proved she was up to the task.
She was truly put to the test when the month of December brought a busy schedule of parties and holiday functions that kept her and the rest of the food and beverage team quite busy. This often meant multiple events in multiple days, with some tight turns to get the room ready for the next party. AmberDae was critically important throughout this process and helped Jonathan’s Landing have one of it’s most successful months.
AmberDae also helped us prepare for and execute an off-site Wedding Show in November. She not only helped design the table and the complimentary giveaways for the guests that visited our booth, but she spoke with interested couples and encouraged them to consider Jonathan’s Landing for their celebration. She possesses a natural spirit of hospitality and has a warm and polished demeanor. Operationally, she takes direction well and is reliable, trustworthy, and dedicated to guest service and the team’s success.
We were so happy to have an enthusiastic response to AmberDae’s selection. One of AmberDae’s managers noted, “She has made an immediate impact on our events operation. From day one, her attention to exceed guest expectations both leading up to and during events was extremely evident. As we move into 2023, we are extremely excited to see continued event growth which serves as a true reflection of AmberDae’s efforts.” Another manager added, “AmberDae was an immediate positive force on our events team. She understood the dynamics of events and was flexible and always courteous. Her ability to balance the demands of an emotional and important event like a wedding with her other responsibilities supporting the operations in the pub and golf areas are impressive. We are very fortunate to have her at Jonathan’s Landing.”
Chris joined us in March of 2022, at the beginning of this golf season. It did not take very long at all to identify that Chris was going to be a very key contributor to the success of the grounds crew in addition to the progress of the property as a whole.
The grounds crew’s role at Jonathan’s Landing is of paramount importance. Exposed to all of the elements that Mother Nature provides, Chris and his colleagues work throughout the heat of the summer and the coldest months of the winter. The improvements in playability and turf health over the past year or two have largely come on the efforts of valued grounds crew team members such as Chris. This season, Chris has proven to be a reliable, hard-working and dedicated team player who is fully committed to the golf course, its guests, and his fellow teammates. His impact has been immediate and significant on all jobs big and small.
One very common challenge any golf course can have – in addition to all of the day-to-day grass, sand trap and landscape responsibilities – is irrigation work. Reliable irrigation is the lifeblood of any golf course, and as golf courses age, irrigation repairs and replacement can become more and more prevalent. Earlier this season, Jonathan’s Landing’s team was challenged with a very stubborn irrigation challenge. In August, a main irrigation line suffered a break, and it was a job that needed immediate attention. John Jacob, a Forewinds Hospitality resource from Deerfield, came down to consult on the challenge with Jonathan’s Landing Golf Course Superintendent Michael Cocino. When John arrived, he saw the scope of the job and – especially in the August heat – the urgency required for a quick and effective resolution.
John Jacob’s observations that day, and what lead to this nomination, included: “By the time I arrived on Wednesday, both Chris and Mike were covered in mud. They had been cleaning out the large hole from the first attempt at fixing the problem the previous day. Chris was very eager to help, asking what we needed to complete the repair. While the three of us worked together repairing the break, Chris had a great attitude. He was helpful in doing what was asked of him, while also offering up helpful suggestions to complete the repair. Chris never complained and showed great care and concern for making sure the break was fixed correctly and promptly.” Another manager noted, “ Chris has been a great addition to our grounds crew. Part of the reason that Jonathan’s Landing is beginning again to grow and flourish is because of great people like Chris making it happen every day.”
Will Ross joined us just a few months ago, at the beginning of the 2022 golf season. Under first year golf course superintendent Mike Cocino, Will has immediately become one of Mike’s most trusted team members.
The grounds crew has an incredibly important job. In the heat of summer, the cold of winter, and the many early mornings seven days a week, our crew works diligently to make sure we give you the very best conditions possible. With the golf course increasing in rounds and popularity, it gives our crew even fewer precious hours to complete the work necessary to provide the quality golf course you deserve. Will has, in just a few short months, grown into the person that can be always relied upon to do a great job with any request.
However, it’s more than just mowing and raking when Will is counted upon. Jonathan’s Landing has been doing a great deal of irrigation work so far in the first half of 2022. This is challenging work that is taxing mentally and physically. Will has contributed to these irrigation fixes and upgrades significantly, and the golf course will only continue to get better thanks to this hard work by Will and the other members of Jonathan’s Landing Golf Club’s agronomic team.
General Manager Chad Craft, PGA, was more than happy to share this worthy nomination by a fellow team member. All members of the Jonathan’s Landing and Forewinds Hospitality management teams agreed wholeheartedly. The nomination in part, reads, “Will, in a very brief period of time with our crew, has distinguished himself as someone who is hard working, reliable, trustworthy and thorough. No matter what the job or duty, we know we can rely on Will to get it done and get it done right. We have a very talented crew, so the fact that Will has shined like he has is even more remarkable, and a compliment to both him and his teammates. Jonathan’s Landing is very fortunate to have him.” Another manager noted, “ Will’s been a great addition this season. That role can be so challenging, and Will’s talent and attitude have really been difference makers for our entire team.
Morgan Rigby has been a very valuable member of our Outside Services team as a Players’ Assistant for many seasons, joining our team in the Summer of 2019. Morgan performs so many necessary and valuable functions in his role in the golf operation, each contributing to the guest’s or Annual Golf Passholder’s positive experience when playing golf, dining, or participating in an outing with us at Jonathan’s Landing Golf Club.
Notably, Morgan is always one to go above and beyond the expectation on any given day. Whether it’s greeting guests, restaging golf carts, picking the range, refreshing the tee box amenities, or assisting with a golf outing, Morgan is always one to take a leadership role in these varied and important aspects of our day-to-day golf operation. Morgan is always willing to help train or assist a fellow team member, and his enthusiasm and spirit of hospitality is often noticed and much appreciated by guests, fellow team members, and Jonathan’s Landing/Forewinds Hospitality managers alike.
The golf course has become notably busier over the past few seasons, and Morgan has become an even bigger part of its success. He is always willing to remain flexible, roll with any last minute changes, and retains his happy attitude and warm welcome for all.
General Manager Chad Craft, PGA, was thrilled with Morgan’s nomination by a fellow team member. “Morgan continues to be a key contributor to our golf operation, assisting in countless tasks and responsibilities on any given day,” said Craft. “He was a huge help getting the old cart fleet ready for departure, and the new fleet of carts up and running. I have really noticed how he is continuing to grow in his role, helping a colleague with anything that might be required, and is always among the first to volunteer for any new job or need that might pop up throughout the day.” Another manager noted, “It’s clear to everyone – guests and team members alike – that doing a good job and greeting guests with a warm welcome is important to him. Morgan is one of many reasons that Jonathan’s Landing continues to grow and be successful. I am very grateful to have him on our team – he’s a big part of our success.”
Nicole joined the team at Jonathan’s Landing in the spring of 2021 where she immediately brought a solid presence in JB’s Pub as well as the rapidly increasing wedding and special event business. Nicole possesses a natural affinity for courteous customer service. Being attentive to the needs of the guest is always on display.
The passholders and frequent golfers at Jonathan’s Landing have come to appreciate Nicole’s friendly spirit and warm hospitality, whether it’s in the Pub or out on the Beverage Cart. Nicole is one who frequently assists with golf-related responsibilities as well. Whether it’s making a tee time over the phone or checking in the league participants, she’s always willing to lend a hand to any other team member for tasks big or small.
General Manager Chad Craft, PGA, enthusiastically endorsed Nicole’s nomination by a fellow team member. “Nicole has most definitely been a tremendous asset and has allowed us to elevate and grow in our pub and event areas,” said Craft. “Her knowledge of the restaurant/bar business focusing on service has been welcomed with open arms, allowing us to constantly evolve as a facility. We are extremely fortunate to have her as a valued team member and are excited about her impact on the future of Jonathan’s Landing as we move forward. Another manager noted, “Nicole has quickly become a steady hand and a trusted resource on our Food & Beverage team at Jonathan’s Landing. We know that our golfers and guests are as happy to have her at the club as we are, and look forward to many more months and years ahead.”
Dave has been a valued staff member at Jonathan’s Landing Golf Club for over ten years. Dave has seen many eras and evolutions at Jonathan’s and has a unique perspective on the property and its history. As a Pro Shop Attendant, Dave has a wide array of responsibilities and areas of focus on any given day. This wide array of tasks can be overwhelming for some, but Dave has proven to be a highly versatile and talented member of the JLGC team. This versatility can be witnessed in every shift, working through checking in guests and relaying course information. Further, Dave has to handle providing JB’s Pub grill fare, serving beverages, assisting in outside services tasks, and more.
Dave’s passion for Jonathan’s Landing begins with his passion for golf. Dave loves the game, is an avid player, and enjoys not only playing at Jonathan’s Landing and other Forewinds Hospitality properties but traveling to golf destinations with friends. This love for the game is an asset at Jonathan’s Landing, where Dave serves guests and has a spirit of hospitality that is the cornerstone for anyone in guest service.
Always quick to offer to help or take on a new role, Dave can be counted on for myriad jobs and projects that may bubble up. Minor construction or repair – cleaning out or tidying up – whatever is needed, Dave is the first to try to help. Everyone on the team has grown to trust and rely on Dave’s experience and breadth of skills. Simply put, Jonathan’s Landing has become a better place because of Dave Summerfield.
General Manager Chad Craft, PGA, enthusiastically supported Dave’s nomination for this honor. “Dave is a very important part of our team,” said Craft. “I can’t tell you how many times Dave has come through for us when something needed to be done, or a helping hand was required. It is truly evident that his commitment to this property and the overall success of Jonathan’s Landing is very important to him. We are extremely grateful to have him on the team.”
Brock has been a member of the Jonathan’s Landing grounds crew for several years and became the facility mechanic facility in early 2019 upon the arrival of Forewinds Hospitality as the management company of Jonathan’s Landing.
The position of mechanic is critical to the success of the facility regarding playing conditions as it is a direct impact on the equipment used to maintain the grounds. Brock has continuously demonstrated a great understanding of what is required to get the job done, and has proven to be proactive getting maintenance equipment back up and running in a timely matter. Brock’s direct supervisor Steve Smith, Golf Course Superintendent, knows that in all scenarios he will do what is necessary whether it be getting a new part quickly, making a setting adjustment, or utilizing a different approach to effectively maintain mowers, utility vehicles, tractors, and other pieces of equipment.
Brock works closely with the rest of the crew regarding daily maintenance activities in addition to special projects. Whether it is a small construction project, a renovation of an existing golf course feature, or a larger scale repair, Brock’s experience and recommendations are critical to the outcome. He is a trusted team member and a talented craftsman in all areas of golf course and equipment maintenance.
General Manager Chad Craft, PGA, enthusiastically endorsed Brock’s nomination by a fellow team member. “Brock is the ultimate team player with a tremendous attitude,” said Craft. “The equipment maintenance at any golf facility is ever changing and offers different challenges daily. Brock always embraces the task at hand regardless of the situation to ensure our equipment is in proper working order. This allows our entire maintenance team to effectively provide the best playing conditions possible to our valued guests and passholders. He is a very deserving winner of this honor.”
Ben has been a member of the Jonathan’s Landing grounds crew for several years. Long before Forewinds Hospitality was engaged with Jonathan’s Landing, Ben has been a dedicated and reliable member of our grounds crew.
This position can be very taxing, in the elements whether the cold mornings of Spring and Fall, quiet months of winter maintenance, or the challenging heat of the summer. Ben has always been a member of the team that has delivered not only an excellent product to our guests, but who has always been one to assist another team member with a project. Ben’s supervisor, Golf Course Superintendent Steve Smith, has appreciated that Ben is a very trusted member of the crew, always willing to contribute to an on-course project or learn a new skill.
General Manager Chad Craft, PGA, enthusiastically endorsed Ben’s nomination by a fellow team member. “Ben has been tremendous,” said Craft.
“The regular maintenance of our golf course and clubhouse areas involve the detailed maintenance of about 150 acres of turf, sand and hazards, each with their own unique needs and challenges. Ben has proven over many seasons to understand what the golf course needs and how we can contribute to the grounds crew to make it better. Further, Ben has been instrumental in some of the larger project work that we have initiated, whether they are bunker renovations, drainage projects, or small construction. Ben is always eager to assist whenever possible to make Jonathan’s Landing Golf Club a better place for our guests, our passholders and our fellow team members.”
Would you like to nominate a Jonathan’s Landing team member as Employee Of The Quarter? Please fill out the online form below and tell us your story!
Winners of the Employee Of The Quarter Award will earn a certificate, the addition of his or her name and likeness on a plaque in the Clubhouse, the sharing of their story via our online and social media platforms, and a $50 gift card. Thanks for nominating a team member for this recognition.